Olivier Crasson, General Manager, Ajman Sewerage Private Company (ASPCL) spoke to H20 on the customer care and billing system implemented by the company. ASPCL, based in the Emirate of Ajman in UAE is the first private retail wastewater concession in the Middle East.

M G Premanand, Financial Controller, MISC, spoke to H20 on the implementation of Enterprise Resource Planning (ERP) in Majis Industrial Services SAOC.

For water utilities looking for new ways to cut waste, reduce costs and increase efficiency, Information Technology (IT) can show the way.